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Samuel Windsor Australia

Returns Policy

We know you're busy, so we have teamed up with ReBOUND to offer you an easy returns solution. Simply visit www.samuel-windsor.com.au/rebound and follow the instructions to locate your most convenient local returns service and process your return online.

  1. Simply enter your details at www.samuel-windsor.com.au/rebound. Our returns portal is also mobile friendly to ensure the process is as easy as possible.
  2. Choose your local return method. Each return method is tailored to your location to ensure a hassle-free approach.
  3. Pack and send your items back to us. Once completed you'll receive a confirmation email with your returns label attached. Please ensure you complete the returns form provided with your order and include with your return.
  4. Track your return. You can track your return via the details in your confirmation email
There is no need to contact us to advise that you are returning a package. However, should you require further assistance, please contact our customer services team on customerservice@samue-windsor.com.au