Frequently Asked Questions
If you don't find the answer to your question, please contact us, our customer services will be more than happy to help you.
How will I know if my order has been received successfully?
At the end of your shopping experience the final page will thank you for your order. Within a couple of minutes you will receive an order confirmation from us. Please check that all of the details on this confirmation are correct.
What are your delivery timescales and charges?
Assuming that everything you have ordered is in stock then it usually takes five to seven working days for your order to reach you. All orders incur a delivery charge of $15.95.
How do I pay for my order?
You can pay for your order online with a valid debit or credit card. We accept American Express/Visa/Mastercard. Authorisation of your card will be taken at point of order but money will not leave your account until the goods are despatched from our warehouse. The payment will appear on your statement.
Do you offer credit facilities?
Sorry, we are not able to offer this service. All orders are to be paid for at point of order.
What do I do if I have not received my order within the stated time?
In the unlikely event that you do not receive your order within the delivery time stated please email us at customerservice@samuel-windsor.com.au.
How do I cancel or alter an order made online?
Once your order has been confirmed, to cancel or change your order in any way you will need to contact us at customerservice@samuel-windsor.com.au.
Can I apply multiple special offers and discounts to the items in my basket?
At this time, no. We are only able to allow one special offer discount per order. For example, if we have an offer for two pairs of shoes for $xx, and you enter a code for a further discount at the basket, only the last discount will be applied.
What is the guarantee / returns policy?
We are so confident that you will be delighted with your Samuel Windsor products that we offer a 30-day no quibble guarantee on every item (worn, unworn it matters not). So if for any reason you are not totally happy with any item you purchase from us, simply return it to us within 30 days and we will refund you in full.
Click here to view our returns policy.
Can I exchange my items for a different size/colour?
Yes you are able to exchange the items. Click here to view our returns policy.
Are any products excluded from your 30-day returns guarantee?
For health and hygiene reasons, we are unable to offer a return or exchange for any items of underwear unless they are returned to us and are clearly unworn.
have returned items for an exchange, when can I expect my replacement parcel?
Replacements are usually processed within 14 days of the parcel being returned to us.
Do you offer half sizes on shoes?
Yes. A large number of styles in our range offer half sizes, details of the sizes available in each style can be found on the product counter.
How do I look after my shoes?
Please click here to find out the best way to look after your Samuel Windsor shoes.
Do we offer discount on multiple orders?
Samuel Windsor products represent exceptional value for money and so regretfully we are unable to offer further discounts.
If I return one pair from your multi-buy offers how much will I be refunded?
If you have purchased goods from one of our multi-buy options and have chosen to return part of your order you will be charged the individual price of the goods you have chosen to retain and will be refunded any remaining monies.
What leather is used to produce Samuel Windsor Shoes?
All of our leather shoes are made from premium cow hide.
Where are Samuel Windsor products manufactured?
We have all our products manufactured to exceptional standards in a number of different countries depending upon technical ability, quality and price. Our shoes are manufactured in India, as are a number of the leading brands of Goodyear welted shoes sold in the UK. Our shirts and ties are produced in Asia where we have been able to locate the best facilities in the world for producing premium shirts.
What are Goodyear welted shoes?
Goodyear welted construction (as used in all the very best handmade footwear, costing five times as much) allows the foot to flex in its most natural way and thus ensures maximum comfort while guaranteeing a lifetime of good looks and reliable wear.
Please click here for a detailed description.
What type of cotton are Samuel Windsor shirts made from?
Our shirt makers use only the finest two-fold classic 100s cotton poplin. These super fine, beautiful yarns are up to 100% lighter than a standard shirt. The result is a fabulous garment with the unmistakable quality signature only found in the world's finest shirts.
How wide are your chinos at the hem?
All our casual pants are 22.5cm wide at the hem on a 34" waist. This increases by 0.5cm on bigger sizes and reduces by 0.5cm on smaller sizes (so a 36" is 23cm wide and a 32" is 22cm).
How wide are your chinos at the knee?
All our casual pants are 20cm wide at the knee on a 34" waist. This increases by 0.5cm on bigger sizes and reduces by 0.5cm on smaller sizes (so a 36" is 20.5cm wide and a 32" is 19.5cm).
Jacket fit
I want to order a jacket but not sure about the fit. I am usually a 40" regular but depends on where I buy from. What are your fits like?
Our jackets are a "generous fit" for comfort and ease of movement.
Pants fit
I want to order a pair of chinos but not sure about the fit. I am usually a 36" regular but depends on where I buy from. What are your fits like?
All our casual pants are a "generous fit". Our 36" will measure 36½" to give that little extra in the waist. Hip knee and hem are also "generous cut" to allow for comfort when seated.
Casual shirt fit
I want to order a tattersall shirt but not sure about the fit. I am usually a medium but depends on where I buy from. What are your fits like?
All our casual shirts are on the same fit. A medium for example will fit from a 38" chest to a 41" chest comfortably. The fit is on the generous side for chest, armhole, waist and length. Please look at the sizing guide to match your measurements to get the most comfortable fit.
